Future Ready: Conflict Resolution


This short, in-work course supports your Pacific people to improve their conflict resolution techniques and leadership skills in the workplace. Fully funded by MBIE and delivered in partnership with Tātaki Auckland Unlimited’s Project Ikuna programme.Tātaki Auckland Unlimited logo

A way to look at conflict resolution, from a uniquely Pacific perspective.


Project Ikuna is funded by MBIE in partnership with Tātaki Auckland Unlimited


In the workplace

NZQA qualification


Best for

Foundation-level learners who identify as Pasifika


16-18 hours


Graduates from this programme will be able to:

  • Identify workplace conflict from a personal perspective and different types of workplace conflict

  • Use active listening skills for better communication

  • Respond appropriately to workplace conflict

  • Improve leadership skills in the workplace


The way in which we deliver this programme for your organisation is flexible depending on your needs.  Groups of 6-10 learners are ideal for working through a 16-18 hour programme together. It can be delivered in weekly blocks of 2 hours or a more intensive programme, as you prefer. Training delivery is on-site at your organisation and we are able to provide this programme throughout the Greater Auckland area.

Talk to our team for more details

Contact Tafā Iakopo at Upskills on +64 22 067 1770 to find out more, or visit Tātaki Auckland Unlimited to register for Future Ready Money Confidence now.